Virtual Banker at Your Fingertips Using Chatbot System

Virtual Banker at Your Fingertips Using Chatbot System

1 Aishu S Mahadi, 2Bhagyashree C Patil, 3A S Asmitha, 4Karthik Pattanshetty  5 Dr .VijayKumar A V

1,2,3,4Students of  Department of CSE  5Associate Professor Department of CSE

1,2,3,4,5Presidency University Bangalore 560064

1 aishusmahadi@gmail.com,  2bhagyashreepatil0903@gmail.com , 3asmithaa002@gmail.com

 4 karthikpattanshetty20@gmail.com   5 vijayakumar.av@presidencyuniversit.in

Abstract- Technology's quick development has revolutionized the banking industry and opened the door for creative solutions like chatbots driven by artificial intelligence. The creation and deployment of a virtual banking system that uses chatbot technology to increase security, simplify processes, and improve customer experience is the main emphasis of this study. The study investigates how to build intelligent and responsive chatbots using machine learning, natural language processing (NLP), and interaction models. Personalized financial services, round-the-clock accessibility, cutting down on time spent on repetitive tasks, and upholding strict security and compliance guidelines are some of the major goals. Increased client pleasure, better operational effectiveness, and greater confidence in banking services are anticipated results. The suggested solution guarantees a safe and moral method of virtual banking by taking privacy issues and legal requirements into account. According to the paper's conclusion, chatbot technology is a game-changer for contemporary banking, allowing organizations to satisfy the needs of tech-savvy clients while encouraging contentment and loyalty. To ensure continued innovation and growth, future directions include investigating trends in personalized banking experiences and combining chatbots with upcoming technology.

Keywords-  Virtual Banking Chatbot Technology Natural Language Processing (NLP) Artificial Intelligence (AI)